Terms and conditions

Term classes & holiday programmes

  1. All classes, except preschool 2-3 & 3-4yr ones, are subject to a maximum class size of 10 per coach . Once each group is full, all additional requests will go on a waiting list for the first available slot.
  2. Class groups 2-3 & 3-4yrs old will involve caregiver supervision and assistance, guidance will be given. Maximum class size of 14 per coach.
  3. Class groups 4 plus,  4-5yrs  and above do not required caregiver supervision.
  4. In our satellites venues, If you need to bring siblings, they will be welcome as long as they don't disturb and distract children in the class. You will require to supervise them and they are not allowed to use the equipment.
  5. At Gym Zone in Hobsonville, caregivers or siblings who are not in a class are not allowed to be in the gym (There are signs in the gym and we ask you to please follow them accordingly). Please do not feel offended if coaches ask you to leave the gym.  
  6. Caregivers are only allowed in the gymif they need to settle their child in a class. 
  7. Eating during the class session is not allowed
  8. Class request will only be confirmed with full payment of the term fees.
  9. Please note that there are no refunds after the commencement of the term or holiday programme, if your child is unable to attend.  We do not offer make up classes nor credit. Registrations are non transferable.
  10. Cancelled registrations received more than 2 weeks prior to the commencement of the term or holiday programme, fees received will be refunded in full.
  11. If cancellation is received less than 2 weeks prior to the commencement of the term or holiday programme $30 administration fee applies.
  12. Families booking, If you are booking 3 or more classes per term as a family a 10% discount will apply to the lowest fee.
  13. Credit Card Payments: Over the website these payments are processed by STRIPE and will incur a surcharge of approximately 2.9% + 0.30 NZD per transaction. This will be shown as a Transaction Fee.
  14. If you want to pay by cheque or cash, while the online registration is being completed, please write the payment option chosen in the other notes box ie "paid by Cheque", then select internet banking in this online registration form and click on "Make Booking"
  15. Gym Kids terms classes follow the school term.
  16. Public holidays - there are not make up classes, nor credit or refunds if a class is affected by a public holiday.
  17. Gym Kids reserves all rights to either cancel any current booking or deny participation in its activities to any individual at their discretion and no refunds will be given in these circumstances either. 
  18. I acknowledge that Gym Kids nor its coaches will not be liable for any direct or indirect loss, damage or injury arising from  or in connection with the activities and I waive all and any claims whatsoever against Gym Kids and its coaches in this respect. 
  19. Photos may be taking for promotional purposes during  the delivery of any of our programme. By accepting these terms and conditions you give us consent to do so.
  20. I grant Gym Kids rights to use any pictures taken to my child for any of its publication and advertising purposes.
  21. Gym kids holiday programme are for children 4.5-11yr old. ( in Hobsonville up to 13yrs old)
  22. There is 15% discount available in our holiday programme when you make a booking for 3 or more session for the same child.  

 Free-Play & Birthday Parties

Please note these terms and conditions relate to our casual Free Play sessions and DO NOT relate to our Term based classes.

  1. When buying a ticket to Free-Play you must agree to these terms and conditions and follow our safety guidelines.
  2. All prices are in New Zealand dollars and include GST.
  3. At Gym Zone all products and services are NON-REFUNDABLE but general admission sessions can be rescheduled if you provide 48 hrs notice with a valid Sale ID. Rescheduling is subject to availability. If you provide less than 48 hrs notice, your session can not be rescheduled or refunded.
  4. Refunds or exchanges are not available where you simply change your mind, or where you have mistakenly purchased the wrong ticket or where you do not have a valid Sale ID for the products or services.
  5. If you wish to cancel any product or services due to illness or injury, a medical certificate must be supplied.
  6. If in exceptional circumstances a refund is required, a transaction fee of $10 for Free-Play or $100 deposit and any catering for parties will be deducted from any reimbursement.
  7. Gym Zone party numbers attending must be confirmed 7 days prior to the date of the booking, there will be no refunds for no-shows on the day. No changes to your booking numbers, catering or additional items at this stage.
  8. We advise to arrive 15 minutes prior to your Free-Play time to allow time for processing and our mandatory safety briefing.
  9. You are required to pay for the full booking made. (Total number of Participants booked in as we reserve these spaces for you in the hourly sessions)
  10. Admission for spectators is free to the café and general areas. If you wish to go into the Gym we have a capacity limit for health and safety compliance and you will need to buy a general admission. This is at the discretion of the manager and depends how full the gym is during your session.
  11. Space for viewing the gym is limited. Spectators in the gym are limited based on capacity. All participants in the gym will need to purchase a session ticket.
  12. Children under 5yrs must be accompanied by an adult in the gym, min one Adult per two preschoolers. One supervising adult is included with each under 5yr old purchase. If the adult wants to participate on the equipment they must purchase a separate ticket for the session.
  13.  For children under 8yrs old, a responsible caregiver over the age of 18yrs must remain on site.
  14. Any participants with Intellectual or physical disabilities please contact us prior to booking for additional information.
  15. Children must be collected at the completion of the session, please make sure a parent or guardian arrives 10min before the session is due to finish. The late collection of a child will result in an additional session charge.
  16. The weight limit on our equipment is 110kgs as recommended by our manufacturers.
  17. Participating in Free Play can result in injury. Using the Gym Zone facilities must be undertaken in accordance with the Gym Zone Safety Rules and Guidelines displayed on our website and throughout Gym Zone.
  18. Participate within your ability. Use of the Gym Zone Equipment is at your own risk as well as any damage to or loss of personal equipment.
  19. Please consider the safety of yourself and others at all times whilst at Gym Zone.
  20. No one is allowed to participate in Free Play without first purchasing a session and wearing a correct session wristband.
  21. Please follow any instructions or directions from our Gym Zone Staff, they are here to ensure you make the most of your time at Gym Zone.
  22. No food or drink is permitted on the Gym Floor. Water bottles are permitted but to only be used at the cubby holes and not on the gym floor.
  23. Due to health and safety regulations, no outside food or drink is permitted in the café (apart from the case of life threatening allergies, please advise the café staff if this is the case). If you have booked a self-cater party option please talk to Gym Zone Staff before bringing your food in and they will direct you accordingly. Make sure all food arrives in appropriate containers or chilly bins.
  24. Birthday parties will have access to the party room up-to 30min before the end of the Gym Session so you can set up your food before the children arrive to eat.
  25. Gym Zone is unable to cater to customers with severe allergies. We cannot guarantee that our food or preparation surfaces are free of traces of nuts, eggs, dairy, gluten or any other similar ingredients.
  26. Any customers judged to be intoxicated by Gym Zone staff will not be allowed on the premises.
  27. Only instructors employed by Gym Zone are permitted to provide instruction.
  28. Please inform our Staff if you have any medical conditions that you may require assistance with (please note it does not necessarily prevent you from participating in Free Play activities).
  29. If you have any existing injuries such as back problems or are wearing a cast or moon boot, we regret to advise that you will be unable to participate in the interest of your own safety and the safety of other customers.
  30. We do not recommend using the facilities if you are pregnant or think you may be pregnant.
  31. When entering Gym Zone, you give Gym Zone permission to use any photographs or videos taken of yourself for promotional use which includes social media.
  32. Most Important Have Fun.

Gymnastics, Birthdays, Free Play